COMPANIES ACT 2016    
“service address”, in relation to a director, means an address, electronic or otherwise, provided to the company to which any communication may be sent;

Under the Companies Act 2016, a service address is the address provided by a director to the company for the purpose of receiving communications and notices.
The definition is deliberately broad. A service address may be a physical address or an electronic address, provided that it is an address to which communications may be sent.
The service address serves as the director's official correspondence address for company-related matters. It enables the company, the Registrar, shareholders, creditors, regulators, and other authorised persons to communicate with the director without necessarily disclosing the director's residential address.
The introduction of the concept of a service address reflects modern business practices by recognising that official communications may be sent electronically as well as by traditional means. Purpose of the Definition
The definition of service address serves several important purposes:

• Provides an official address for communications with a director.
• Facilitates effective communication between the company and its directors.
• Protects the privacy of directors by allowing a correspondence address to be used instead of a residential address where permitted by law.
• Recognises both physical and electronic methods of communication.
• Supports efficient corporate administration and regulatory compliance.

Meaning of Service Address
A service address is the address that a director designates for receiving communications relating to the company's affairs.
It is not necessarily the director's residential address.
Instead, it is the address that the director chooses and provides to the company for official correspondence.
Examples include:

• a business office;
• the company's registered office (where appropriate);
• a professional office;
• a law firm's address;
• a company secretary's office (where appropriate);
• an electronic mail (email) address; or
• another address capable of receiving communications.

The address must be sufficiently reliable to ensure that communications sent to it are capable of reaching the director. Characteristics of a Service Address
A service address generally has the following characteristics:

• is provided by the director to the company;
• may be a physical or electronic address;
• is used for receiving official communications;
• must be capable of receiving correspondence;
• should be kept accurate and up to date; and
• may differ from the director's residential address.

Types of Service Address
1. Physical Address
A physical service address may include:

• the company's registered office;
• the director's business office;
• a branch office;
• a professional office;
• another correspondence address nominated by the director.

Example
A director provides the company's registered office as his service address.
All official notices addressed to the director may be sent to that office. 2. Electronic Address
The Companies Act 2016 expressly recognises that a service address may be electronic.
Examples include:

• an email address;
• another electronic communication address accepted by the company.

Example
A director provides:
director@abc.com.my
The company may send notices and communications electronically to that email address where permitted by law. Purpose of Using a Service Address
The service address enables communications concerning the company to reach the director efficiently.
Typical communications include:

• board meeting notices;
• directors' resolutions;
• statutory notices;
• notices from the Companies Commission of Malaysia (SSM);
• communications from shareholders;
• correspondence from auditors;
• legal notices;
• regulatory enquiries; and
• other company-related communications.

Responsibilities of Directors
A director should ensure that the service address:

• is accurate;
• remains capable of receiving communications;
• is monitored regularly;
• is updated promptly if it changes; and
• is communicated to the company without delay whenever a new service address is adopted.

Failure to maintain an effective service address may result in important communications not reaching the director, although notices properly sent to the notified service address may still be regarded as validly served under the applicable law. Practical Examples
Example 1 – Company's Registered Office
Mr. Lim is a director of XYZ Sdn. Bhd.
He nominates the company's registered office as his service address.
The company sends board meeting notices to that address. Example 2 – Business Office
Ms. Tan is a director of several companies.
She provides her accounting firm's office as her service address.
Official correspondence relating to her directorships is sent to that office. Example 3 – Email Address
A director provides:
director@company.com.my
The company sends meeting notices and board papers electronically to that email address in accordance with the Companies Act 2016 and the company's constitution, where applicable. Example 4 – Change of Service Address
A director changes employment and begins using a different office.
He promptly notifies the company of his new service address so that future communications are correctly delivered. Compliance Requirements
Directors and companies should ensure that they:

• obtain and maintain the director's current service address;
• ensure that the service address is capable of receiving communications;
• update company records whenever the service address changes;
• use the notified service address when communicating with the director; and
• comply with the Companies Act 2016 and any applicable regulations regarding the recording and use of directors' service addresses.

Importance
The definition of service address reflects the Companies Act 2016's modern approach to corporate communication by recognising that official correspondence may be delivered through physical or electronic means. It provides directors with a practical and reliable address for receiving communications relating to the company's affairs while offering flexibility and, where appropriate, greater privacy than the use of a residential address. By ensuring that notices, regulatory communications, board papers, and other important documents can be effectively delivered, the concept of a service address supports sound corporate governance, efficient administration, and compliance with statutory obligations. Maintaining an accurate and up-to-date service address is therefore an essential responsibility of every director under Malaysia's corporate legal framework.